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Fulfillment & Shipping Policy

Private & Corporate Bookings:

  • Require a 50 % non-refundable deposit.

  • Cancellations > 14 days prior may apply the deposit to a future date within 6 months.

  • Cancellations < 14 days forfeit the deposit.

Digital Downloads

  • Delivered instantly via email or download link after checkout.

A Glimpse into Our Growth

3K

TRUSTED CUSTOMERS

1M

REPORTS GENERATED

32K

TOKEN ACCESS

10

SUPPORTED LANGUAGES

Event Tickets:

  • Delivered digitally via email confirmation—no physical tickets mailed.

Physical Mystery Kits & Merchandise

  • Shipped within 3–5 business days by USPS or UPS.

  • Tracking details provided once shipped.

  • We’re not responsible for carrier delays or incorrect addresses.

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